Refunds and billing issues

Before you purchase

Digital subscriptions may have product-specific refund conditions. Review the applicable product policy before purchasing. Customers are shown the following information before confirming payment:

• Product and plan
• Price and currency
• Billing frequency
• Renewal conditions
• Cancellation information
• Digital delivery and product requirements

WHORUS subscriptions

WHORUS PRO costs S/7 or US$2 per month and renews monthly. Its published policy does not offer discretionary refunds for change of mind, lack of use or cancellation during a paid period, except where required by applicable law. Refund eligibility remains subject to that product policy and mandatory consumer rights.

Cancellation

Cancel future renewals at any time from Account in WHORUS and wait for confirmation, or through the payment provider where supported. Access remains available until the end of the paid billing period. Cancellation stops future renewals; any refund of the current period is assessed under the applicable policy and law.

Billing errors and unauthorized charges

For billing errors, duplicate payments or unauthorized charges, contact contactowhorus@gmail.com. Include the product, payment provider, date and reference so the issue can be investigated. Do not send a password, full card number or CVV.

A billing request is reviewed according to the facts, the product conditions and applicable obligations. This policy does not guarantee an outcome or prevent a valid request.

Mandatory rights

Mandatory consumer rights applicable in the customer’s jurisdiction are not limited by this policy. Any remedy, refund or other right required by applicable law remains available.